EBO: Powering Your Back Office Forward
Scale your back-office operations with expert support that strengthens collections, reduces backlog, and improves financial outcomes.
Do These EBO Challenges Sound Familiar?
Growing volumes and manual processes often make back-office operations harder to manage efficiently.
Backlogs Slow Collections: High volumes and manual follow-ups delay recovery and stretch internal teams.
Fragmented Workflows: Billing, follow-ups. And denials often run in silos, reducing efficiency and visibility.
Inconsistent Quality: Variable processes and staffing gaps lead to errors, rework, and missed revenue.
Denial communication overload: High volumes of denial-related emails and letters create tracking gaps and response delays.
Compliance Pressure: Day-to-day operations must meet HIPAA and audit requirements without fail.
Precision in Execution, Guided by Human Oversight
Human-Led, Tech Supported
Automation supports task routing and validation, while trained teams manage follow-ups, correspondence, and exception handling.
Closed-Loop Delivery Model
EBO activities are executed within defined workflows and client systems, ensuring control, accountability, and secure handling of PHI and financial data.
Scalable by Design
Delivery models adapt to changing volumes and operational demand without compromising quality or turnaround time.
EBO with Efficiency at Every Step
Follow-Up Execution
Structured billing and AR follow-ups based on client-defined workflows.
Denial Support
Identification and follow-up of denial-related tasks within client systems.
Flexibility Capacity
Staffing models that adapt to workload changes and operational demand.
Compliance Alignment
Daily execution aligned with HIPAA requirements and internal audit controls.
Workflow Setup
- Secure System Access
- Daily Task Execution
- Quality Review
- Operational Reporting
We secure every financial workflow with healthcare-grade compliance, protecting privacy and data integrity at every step.
SOC 2 Type II Certified
Our systems and internal controls are independently audited against the AICPA SOC 2 Type II framework to ensure security, availability, confidentiality, and data integrity across our operations.
ISO/IEC 27001:2022 Certified
Zapare maintains an Information Security Management System (ISMS) aligned with ISO/IEC 27001:2022 to safeguard sensitive healthcare data, manage information security risks, and ensure continuous protection of information assets.
HIPAA Compliant
Zapare follows HIPAA-aligned policies, administrative, technical, and physical safeguards to ensure the secure handling and protection of electronic protected health information (ePHI).
Why Choose Zapare for EBO?
- Extension of Internal Team
- Execution Within Client Systems
- Healthcare-Trained Back-office Teams
- Compliance-First Operations
- Scalable Delivery Model
